Sunday, February 12, 2012

BOSE MIE2i mobile headset



If you are a serious Music listener for sure you will be in search of decent ear-phones, the criteria’s that I have for a good head phones are
1. Quality for Audio
2. Comfort on using
3. Features & Functionality
4. Build Quality & Durability
5. Ease of use and compatibility with mobile
6. Design


On considering all the above I tried with some good brands like Sony, Philips, JBL, dr.Dre, Sennheiser, Denon, Bose, Creative
Finally I decided to land with BOSE MIE2i mobile head set for its overall performance.


1. The sound you hear with a great detail with decent clear reproduction when compared with other headphones where (dr.Dre – you feel the bass is over amplified and it’s not true, with Sony the treble at high volume is horrible). You can tell the difference only when you hear it by your own with the BOSE


2. The silicon ear bud at the tip is of a great comfort, you will not feel that you are using earphones at least for the first 4+hours; ear bud comes with different sizes that would fit most of the Human ears. The silicon ear bud is really of a good comfort and you get a decent 1 meter cable length that will be more than enough for any tall person to slide his mobile in his pant pockets and your earphones will reach your ear with no pull effect on any of your gestures.




3. Greater in-ear stability from proprietary Stay Hear ear tips that nestle inside the bowl of the ear while naturally conforming to the ear's upper ridge, a simple and most efficient design.
S, M and L removable silicone Stay Hear tips, for an adjustable, personal fit.


4. Reliable cable construction enhances flexibility and durability to better withstand the rigors of everyday use. Tested personally for more than a year now.


5. Angled plug for extensive compatibility with most MP3 players, including most iPod® models, as well as laptops and portable CD and DVD players. Protective carrying case for storing headphones and a portable MP3 player. You have a MIC with this head phones to answer and disconnect calls when connected with your mobile.


6. Enhanced acoustic design incorporating a new port to help music sound smoother and more natural, TriPort® acoustic headphone structure, available only from Bose, produces tonally balanced audio with deep low notes from small, in-ear headphones.


Overall this earphone is a most decent one worth for every single penny you pay for it and you will start loving this headphones only if you will use it.


Major Drawback: (But BOSE has a descent replacement policy)


If some things go wrong with your headphones after 1-year warranty period, like the one I had my earphone jack got warned out there was a loose contact inside the Jack. I will have to hold the jack tightly pressed with my fingers to make it sound. When I took it to the local Bose Authorized service center they told me they can give me a new Headphones in a discounted price that was the same normal price of a new BOSE earphones that I could get from any of the Shops outside. They said they cannot repair the headset as they do not have relative spares from the BOSE it self. I was little bit frustrated and wrote the issue to BOSE Corporation the global servicing unit and this was the answer below, Just posted the mail that I got from BOSE


Reply from BOSE


Dear Grace Paul,


We are sorry to hear about your product issue.  Bose Corporation does not repair headsets and replacement is the only option.  For products out of warranty you will be able to obtain a new product for 1/3rd the local retail cost.  The new headset would be accompanied by a new one year warranty.  Please let us know if we can be of further assistance.


Thank you for contacting Bose Corporation.
Stephen
-------------------------------------------------
Bose Corporation
Global Service Support Team
global_service@bose.com
http://global.bose.com


Reply from me:


Dear ,


In your previous mail communication you have mentioned " For products out of warranty you will be able to obtain a new product for 1/3rd the local retail cost"
My Head set cost 42 KWD in the market as well us with the BOSE store. Hence as per your update the replacement should cost (1/3) * 42 = 14 KWD,  But here with the BOSE service center they ask me 35 KWD (ie)- (3/4) * 42 = 31.5 which is even more than that of 3/4 of the cost. 
If my calculation is wrong kindly let me know the right cost that I should pay for the replacement and that too they ask me more than three days for the replacement.

Authorized dealer for BOSE in Kuwait:   


Thanks & Regards,
S.Grace Paul Regan
00965-66382159

Reply from BOSE:

Dear GRACE PAUL REGAN,

Thank you for the update.  We have relayed your information to the local team, they had provided follow up to us a few weeks ago indicating that you may not have been ready to take advantage of the out of warranty exchange headset solution. I have let them know you wish to proceed.  The replacement option requires that you bring the defective headset in as part of the exchange program.



Thank you for contacting Bose Corporation.

Stephen
-------------------------------------------------
Bose Corporation
Global Service Support Team
global_service@bose.com
http://global.bose.com



Reply from me:


Dear Stephen,

My query was they were asking me 35 KWD for the replacement is that the right price that I have to pay for the replacement. From the previous mails fromBOSE you mentioned that I need to pay only (1/3) of the price of the headphone in the local market. The price of the BOSE in the local market is 42 KWD hence the price of the replacement should be 14 KWD (ie 1/3 of 42) but why are they asking me to pay 35 KWD. I have no issues in returning the defective headset with bill.
So clearly tell me what is the amount I need to pay for the replacement 14 KWD or 35 KWD ?


Thanks & Regards,
S.Grace Paul Regan


Reply from local BOSE authorised Service Centre Manager:



Dear Mr. Regan,

Good morning.

Regarding your faulty BOSE MIE2I earphones, kindly bring it to our service centre to receive a replacement of a new unit at 1/3 price. Our retail price of the unit is KD.46.750/- and the 1/3 price will be KD.15.580.

Thanks.Best regards,
S.G. Mani
Service Manager
cid:image004.jpg@01CC75F0.688ACEF0
Tel:   (+965) 24 720 631 - Ext. 220
Fax:  (+965) 24 761 890
Mobile:  (+965) 66407879

Finally this is how it worked. BOSE global customer care are responsive and the best offer they could provide is to replace my old warned out earphones with the new upgraded model at 1/3 of its local market cost which I think is a better deal and a decent replacement policy. 

So dear friends if you have any issues with the BOSE headphones or earphones range take it to your local BOSE authorised service centre for new replacement at 1/3 of the latest product price in the market. If you have issues dealing with your local service center write to Global BOSE customer care and don't give up until you get your unit replaced. 

Finally I have a feeling its worth buying BOSE even though its bit expensive in the market. 

Thanks & Regards,
S.Grace Paul Regan






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